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Hello! We have some terms and conditions you should read through before you book a stay with us. It is not possible to proceed with the booking process without accepting these. You must read the Terms and Conditions at the time of booking to be aware of the regulations in force.
Your contract is with European Bartender School International Limited, World Trade Center, Unit 1.21, 6 Bayside Road, Gibraltar. Company number: 107518, trading as European Bartender School (EBS).
EBS can change these Terms and Conditions at any time without prior notice, although such changes will not apply to bookings that have already been accepted by EBS. Any changes to this Policy will be posted on our website(s) and/or made available on request. These booking terms & conditions were last updated on May 14, 2025.
When you book through our website, you agree to be bound by the following obligations:
If you book via our website, we will communicate with you using the email address you have provided. Therefore, it is essential to provide a valid and accurate email address with your booking to ensure you receive your confirmation email, updates, and other important information related to your booking. We will assume that the email address you provide is correct and that you understand the risks associated with this form of communication.
Additionally, we may send you text alerts (SMS messages) regarding your booking. These can be canceled online within your EBS account area. However, EBS recommends allowing SMS updates, as they often contain important information requiring your immediate attention or action.
Please note that it is your responsibility to contact your EBS accommodation in advance regarding your expected arrival time. You can contact the property directly using the details provided in your confirmation email.
EBS endeavors to ensure that the most up-to-date and correct prices are shown on our website. However, EBS reserves the right to alter their prices at any time. Occasionally, an incorrect price may be shown, due to an error. When EBS becomes aware of any such error, we will endeavor to notify you at the time of booking, or as soon as reasonably possible. We reserve the right to cancel the booking if you do not wish to accept the price that is actually applicable to the booking.
All payments made on our platform are processed through trusted and secure payment gateways. EBS accepts payments via bank transfer and credit cards. These methods ensure a reliable and safe transaction process for our users.
Payments can be made either directly through the student account on our platform or, in the case of bank transfers, we will provide the necessary bank details upon request.
The cost will be added to your existing booking at the time you attended the course and must be paid in the same currency as that booking.
Please make sure that you have supplied us with the correct credit card billing information if you elect to pay by credit card. If you do not supply the correct credit billing address and/or cardholder information, your booking may be delayed and the overall cost may increase. We do reserve the right to cancel bookings if the payment is declined or if you have supplied incorrect credit card information.
In addition, we also reserve the right to do random checks in order to minimize credit card fraud. As a result of this, before confirming your booking we may require you to provide us with a fax or postal copy of proof of identity, address, as well as a copy of your credit card and a recent statement.
We hope that we will not have to make any changes to your booking, but because the stay can be planned months in advance, it is sometimes necessary to do so. For example, if any unforeseen circumstances arise that make one of our accommodations unfit for use, we may have to cancel your stay.
We reserve the right to cancel your booking under any circumstances. If we have to cancel your paid booking, you are entitled to either receive a full refund or accept a replacement stay from us, if we are able to offer one. Please note that if the original payment was made via bank transfer, the refund may be subject to limitations based on the amount paid—please refer to Section 4.4 (Reimbursements) for more information.
We cannot be responsible for any costs or expenses you may incur as a result of our cancellation.
You may change your booking free of charge or cancel it with a full refund up to 40 days prior to the start date of your stay. However, if the original payment was made via bank transfer, the refund may be subject to limitations based on the amount paid—please refer to Section 4.4 (Reimbursements) for more information.
After the 40-day period, your booking is considered a legally binding agreement, and you are required to pay the full amount. Cancellations made after this time are not eligible for a refund, and changes to your booking cannot be guaranteed.
Once a stay has started, our primary goal is to hold the booking until completion.
In the event of unforeseen circumstances, including but not limited to natural disasters or other factors beyond our control, it may be necessary to reschedule an ongoing stay. In such instances, you will be offered the opportunity to book again the nights you missed for a later date in the same destination. If the cost of the new dates is higher, the difference will need to be paid. Please note that changing the destination is not permitted under any circumstances.
No refunds will be provided in the event of rescheduling an ongoing stay under any circumstances. If the new stay experiences modifications or is cancelled prior to its commencement, you will have the option to select a new date again. However, no refunds will be granted in such cases, as you will have initiated the stay previously.
All refunds, where applicable, will be processed using the same payment method and returned to the same card or account used for the original booking.
Please note that the reimbursement can take between 30 and 60 days to be processed.
Bank transfer payments
Refunds via bank transfer are not available for amounts less than 100 EUR. In such cases, we will issue a voucher of equivalent value, which can be used within one (1) year from the date of issue for any future stay or course at EBS.
For refunds via bank transfer, you will be required to provide supporting documentation, including proof of payment and the identity document of the account holder, among other documents.
Force majeure circumstances are unusual, unforeseeable, or unavoidable events beyond EBS’ control, the consequences of which could not be mitigated even with the exercise of all due care. These circumstances include but are not limited to:
In the occurrence of force majeure circumstances, EBS shall not be held liable or provide any compensation if our contractual obligations are a direct result of such circumstances. This limitation of liability extends to all aspects of the event affected by force majeure circumstances, including but not limited to cancellations, rescheduling, disruptions, or any other alterations deemed necessary due to the occurrence of such circumstances.
To the fullest extent permissible by law, our liability for any loss or damage suffered by you shall be limited to that which arises out of the negligence of our employees, subcontractors or agents.
EBS shall not be liable for any indirect loss or damage which may be suffered by you. Including, but not limited to, loss of income, loss of business, loss of profits, loss of opportunity, loss of anticipated savings, loss of data or loss of enjoyment.
Nothing in these terms and conditions purports to limit or exclude our liability for:
From time to time we may introduce you to reputable third party suppliers of excursions or other leisure services. If you choose to enter into a contract for the provision of excursions or other leisure services, your contract will be with that supplier directly and we act only in the capacity of an agent. Therefore we would have no liability for the proper performance of that contract. We are not responsible for the provision of your excursion or activity, or for anything that happens during the stay of its provision by the supplier. Such excursions or activities are supplied subject to the conditions of the contract of the actual supplier of the service, and in accordance with local law.
European Bartender School reserves the right to accept or deny admission to any stay offered. The decision of the Admissions Committee is final and not subject to appeal.
We are committed to fair and unbiased admission practices and do not discriminate by race, nationality, religion, sex, age, disability, or any other legally protected status.
We will notify customers whose admission is denied. If a customer is not contacted regarding admission, they have been accepted.
Accepted customers must pay the applicable fees by the specified deadline to be admitted. Failure to do so may result in the forfeiture of the customer’s place in the accommodation.
EBS accommodations are primarily designated for EBS students; however, in certain cases, they may also accommodate EBS graduates or external guests. EBS students have priority access to these accommodations, and all guests are required to respect their stay, schedules, and the established rules. Guests must adhere to all accommodation policies and conduct themselves in a manner that does not disrupt the learning environment or the experience of EBS students.
Failure to comply with these guidelines may result in disciplinary action, including but not limited to removal from the accommodation. Only those individuals named on the booking may use any accommodation that has been arranged for you. Guests are required to show a photo identification upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. You are not allowed to share the accommodation or let anyone else stay there.
You are responsible for the cost of any damage caused to your accommodation or its contents during your stay. Additionally, each EBS destination has its own price list of items that are charged for if they are damaged or broken. These charges must be met by you and may have to be paid locally. Please note that each accommodation will often have their own accommodation rules that should be adhered to.
If you have a special request for a facility or service that is not advertised we shall pass it on to the relevant supplier. However we cannot guarantee that it will be met and we will accept no liability for the situation if it is not. We cannot accept any booking that is conditional upon special requests being met.
We take the behavior of our guests very seriously. While staying at an EBS accommodation, you are required to be considerate and respectful towards other guests, as maintaining a positive and harmonious environment is essential. Mutual respect, tolerance, and appropriate behavior are expected from all guests at all times.
If your behavior is consistently unacceptable, we or our suppliers reserve the right to terminate your stay. In such cases, no refund will be issued, no compensation will be provided, and we will not cover any costs incurred as a result of your actions.
Please note that you are always subject to the laws of the country you are visiting and must respect local cultures and customs. Furthermore, your behavior at EBS accommodations must comply with our policies on illegal drugs and alcohol, as outlined below.
The EBS disciplinary policy is designed to help EBS deal with misbehaviour situations at our accommodations.
First Offence
For minor violations, the guest may receive a disciplinary warning via a simple procedure. This will usually consist of a verbal reprimand outlining the unacceptable behaviour and associated concern. For major violations, the guest will automatically be removed from the EBS accommodation. If this occurs, we will treat your booking as cancelled by you from that moment.
Second Offence
For minor violations, the guests may receive a second disciplinary warning. This will usually consist of a verbal or written reprimand, outlining the unacceptable behaviour and associated concern and/or receiving a disciplinary warning with a specified period and review of behaviour. The latter would include terms appropriate to the violation, during which the guest must demonstrate compliance with the EBS alcohol and drugs policy within the terms of the probationary period. For major violations, the guest will automatically be removed from the EBS accommodation. If this occurs, we will treat your booking as cancelled by you from that moment.
Third Offence
If such a repeat offence occurs during the probationary period, the guest will automatically be removed from the EBS accommodation. If this occurs, we will treat your booking as cancelled by you from that moment.
Minor and Major Violations
EBS classifies unacceptable behaviour into two types: ‘minor’ and ‘major’ violations. Broadly speaking, a ‘major’ violation means that the alleged behaviour and/or prior misconduct by the guest warrants the consideration of expulsion and cancellation from the accommodation. If the alleged violation is considered ‘minor’, it does not warrant the consideration of expulsion and cancellation from the accommodation. However, this does not mean that the alleged incident is insignificant or inconsequential in any way.
In general, minor violations are those which are disruptive, socially inappropriate, or incompatible with the atmosphere at our accommodations. Major violations are those which are illegal, threatening, or dangerous to guests or staff health and welfare; or those that are clearly ill-intentioned. Minor violations, which are done with particular malice or carelessness, may become major violations.
Examples of minor violations include, but are not limited to:
Examples of major violations include, but are not limited to:
Guests are subject to all applicable local regulations concerning illegal drugs and the responsible consumption of alcohol. Additionally, EBS has strict sanctions that apply to any guest who is believed to be in breach of our drug and alcohol policy.
Drug Policy
Under no circumstances should unlawfully obtained, non-prescription drugs be brought to, sold, transferred, or consumed at any EBS accommodation or premises. Drug paraphernalia is also prohibited at any EBS accommodation. Additionally, guests are not permitted to use, sell, transfer or possess medication prescribed to another guest.
Any disorderly conduct due to intoxication of a guest or being in the presence of illegal drugs that require intervention by EBS staff or local officials will be viewed as a major violation of our disciplinary policy. If this occurs, we will treat your booking as cancelled by you from that moment onwards. EBS reserves the right to randomly test its guests for drug or substance abuse.
Alcohol Policy
Guests engaged in any EBS related activity must be in a fit condition to perform appropriately. Dangerous or irresponsible drinking, including disorderly conduct due to intoxication that requires intervention by an EBS staff member or local officials, will be viewed as a breach of our disciplinary policy and you will be made subject to our violation protocols detailed above.
Some EBS accommodations are smoke-free, so please ensure you follow the rules of your specific accommodation. Additionally, in some countries, smoking is illegal in public enclosed areas. Your co-operation is appreciated. Failure to observe this request will be viewed as a breach of our disciplinary policy and you will be made subject to our disciplinary policy detailed above.
All guests should make themselves aware of all local and state laws. EBS will not be held liable for any issues arising out of not complying with such local laws, customs and sensitivities.
If you are found to be in breach of our disciplinary policy, we will treat your booking as cancelled by you from that moment onwards. If this occurs overseas, then you will become responsible for your own return home, and any other members of your group who are travelling with you. We will not be liable for any refund, compensation or any costs or expenses you may incur. We may also make a claim against you for any damages, costs and expenses (including legal expenses) incurred as a result of your behaviour. Criminal proceedings may also be instigated if necessary.
Any decision made by EBS with regard to the above Disciplinary, Alcohol, Illegal Drugs Policy is final. All aspects of this policy will be applied in an unbiased and impartial manner.
It is your responsibility to ensure that you meet all passport, visa, and immigration requirements specific to your travel. We strongly advise confirming these requirements with the relevant embassies and/or consulates well in advance. We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements. You may be liable for accommodation fees and cancellation charges if you are unable to travel due to an incorrect passport, or fail to adhere to the visa and immigration requirements.
It is the responsibility of all customers to seek advice from appropriate sources with regards to inoculations; vaccinations or medical treatment, which may be recommended/required for the country/countries they are visiting. We cannot accept liability for customers who fail to seek advice and are not adequately protected.
We strongly emphasize the importance of obtaining comprehensive insurance coverage, including protection against medical expenses incurred overseas, personal liability claims, and loss or damage to luggage. Please note that we do not provide insurance, and it is your responsibility to arrange this independently. Adequate insurance will ensure you are protected in case of unforeseen circumstances.
If you have any problem during your stay, you must inform the applicable EBS representative immediately. This must be done within 28 days of the stay end date to allow your complaint to be investigated properly. We will not accept liability for any claims received after this deadline.
All complaints are dealt with in writing; as we do not deal with complaints over the phone. It is our policy to hold written records of all communication relating to problems experienced by our customers. Please write your booking reference number in your email. It is also a condition of this contract that you communicate any problems that may arise to the EBS representative at the destination during the stay. If you fail to follow the procedure detailed above, we cannot accept any responsibility as we have been deprived of the opportunity to investigate and rectify the problem.
These terms and conditions form a contract between you and EBS, which is governed by English law. You agree that any disputes will be dealt with in the English courts.
Please be advised that EBS accommodations do not assume responsibility for any items that customers misplace during their stay or inadvertently leave behind on accommodation premises. This includes but is not limited to belongings such as electronics, money, travel documents, and other personal items. It is your responsibility to make sure that your property is kept safe at all times.
If you find that your personal belongings have gone missing during the stay or have been unintentionally left behind at the accommodation after your stay ends, we kindly request that you contact an EBS accommodation representative immediately. They will assist you in coordinating the retrieval of your items if they are still on the premises. Please be aware that you will be responsible for any associated delivery fees.
The accommodation will keep items for seven days after your stay finishes, after which any unclaimed items will be donated to charity.
Throughout the year, the EBS will often shoot promotional videos and photographs at any of our EBS accommodations. Please be aware that photographic shoots and/or filming may be in progress during your stay, and ensure that you are aware of the positioning of cameras at all times. We do not accept responsibility if, contrary to your wishes, you appear in any promotional videos or in photographs.